Feedback from Parents and Patients

Words cannot express how thankful I am to you. I truly believe that you were sent to us to make our little girl better. I will never forget our first conversation — you said that you promised to do everything you could to make my little girl okay. I will always remember those words and how caring your voice was. For the first time in four days, I could breathe. You have given me the best possible gift, and that is my daughter Emily’s life. I hope that your family and your child know how very lucky they are to have you. From the very bottom of my heart, THANK YOU, THANK YOU, THANK YOU, for being the person you are and the doctor you are. I am crying writing this letter because I am so happy to be able to write it. Thank you for being my doctor, my friend, and for getting me through one of the toughest experiences of my life. Please know that when my daughter is confirmed in seven years, I will strongly recommend that she takes “Rachel” as her Confirmation name to always remember the wonderful woman that took such great care of her. You will always have a very special place in my heart.

Thank you so much for taking such good care of my son Matthew.

I was so worried when my son was injured and I never thought that he would ever look the same again. Thanks to you, I can hardly even see the scar on his nose. A scar that was once a gaping wound thanks to a line-drive baseball off of a baseball bat.

Even in the hospital, you gave us such relief when you told us how my son’s injury would eventually heal by itself; and even if we weren’t happy with the way that his young body naturally healed him, you could personally step in and take care of it your way. As I once told you, my son had to return to the hospital a week later due to another issue related to his injuries and the doctors there were so amazed at the wonderful job that you did and asked for your name. Naturally, I proudly whipped-out your business card!

Although my son went through a horrific ordeal; having you there with your skillful talent, positive attitude and charming personality made the biggest difference in the world for my son and I and I just wanted to take this time to personally thank you for everything that you have done for us.

Keep up the good work, Doc!

Best always,

“We are so fortunate that it was Dr. Ruotolo who saw and cared for our daughter in such a truly traumatic situation. Besides her obvious skill as a physician, it was her love and goodness that made us as comforted as we could be in such a trying and nightmarish moment. Knowing she was available to us because she took the time to make it clear that she was, meant the world to us.
Much love and thanks.

I cannot begin to thank you for the incredible work that you have performed on Marielle. The transformation is astounding to us, like a work of art. More importantly, I am forever grateful to you because I know in my heart that her self-esteem and confidence will never suffer due to her cleft lip. I must tell you that it has been a humbling experience to meet such an incredibly talented doctor as yourself who has chosen to use her gift to do so much good in this world. With every child you touch, you change a life. And in healing that child, you also heal the hearts of the parents who love that child.

Marielle was always a beautiful child to us-perfect as she came to us- inside and out. I have such peace in my heart knowing that as a teenager and a woman , she will be able to look in the mirror and love the face smiling back at her as much as we do. That is the gift that you have given me- to know that all the joy and confidence that is now inside this little girl will continue to shine out through her magnificent smile.

My wish is that all the good that you have done for children everywhere will be returned to you many times over. May you have continued success in your life and career and receive all of the much deserved recognition and praise for the incredible doctor and person that you are.

Forever grateful,

When we first learned Henry would need surgery to fix his tongue-tie we were nervous and overwhelmed. But as soon as we met you, we felt reassured that everything would be okay! You allowed us to ask questions and your patience and understanding of our situation made us feel more at ease. But most importantly, your kindness and gentle approach with Henry made us realize we were making the right decision. While Henry’s surgery is minor compared to what some children go through, it was a huge deal to us. The day of surgery was nerve-wrecking, but your calm confidence made a tough day into a positive experience. We thank you from the bottom of our hearts for helping and repairing Henry’s tongue-tie. Surgeons like you truly help to make our world a better place! Thank you!

We would like to thank you for all of the wonderful care you gave our daughter, Isabella. Words cannot say enough for what you have done for her. You will always be a part of our lives.

Love,